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Swappa Review 2022. Pros & Cons of Selling Your Electronics on Swappa

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Swappa Review

swappa logo

Swappa is a peer-to-peer platform where users can buy and sell both new and used tech gadgets. The company was founded over 10 years ago in Kansas City. Today, the platform offers its services throughout the United States and processed over $92 million in payments in 2018. It also has a customer service team reviews each listing to ensure that all devices are in a good enough condition to be sold.

Safe & Legit

Service Fees

Ease of Use

Payout Process

Pros

  • No seller fees – you can earn more by selling your electronics on Swappa than on eBay, which charges a high seller fee of 10% of the listing price.
  • Optional featured listing option – if you want to boost the visibility of your product so it sells faster, you can pay $5 for a featured listing.
  • Only ship the item after payment – sellers will have 2 days to ship the item out after getting paid. Shipping cost is paid for by the seller.
  • Instant payments via PayPal – once the buyer pays, you will receive the payment instantly with 0 waiting time, even before you ship the item out.

Cons

  • Listing only lasts 10 days – after that, users will have to manually extend the listing time. Each extension is for 7 days, up to 60 days at most.
  • Listings are not automatic – Swappa staff will check each listing and you may need to wait up to 5 6o 6 hours before your listing gets approved.

Jump to: Full Review

Compare to Other Sites to Sell Stuff

Decluttr

Decluttr logo

Over 3 million products sold in 12 months with a year limited warranty

Sell smartphones, tablets, laptops books, watches, video games and Lego

Get a free instant item valuation, ship your item for free and get paid

Swappa

Swappa logo

No fees for sellers – buyers pay no fees up $50 items. $5+ thereafter

Sell computers, home tech, cameras, phones, watches, laptops and tablets

Sell your item directly to buyer and get paid the next day via PayPal

eBay

eBay logo

180+ million buyers, easy listings and sell directly from the smartphone

List up to 200 items for free every month, and only pay when they sell

Global brand trust and seller protections in place from buyers scams

What is Swappa?


Swappa is a peer to peer marketplace for selling and buying used electronics. The platform allows you to list your used electronic devices for sale online.

Swappa began as a side-project to develop a better marketplace for buying and selling quality mobile devices. Safety, simplicity, low fees, and the “human factor” are some of the things that sets it apart.

From the first Swappa sale to millions of dollars per month in commerce, Swappa has grown to be the ultimate used tech marketplace.

But note that you can only list electronics that are in good working condition. The website won’t accept your listing if your device is broken or doesn’t work properly.

How Does Swappa Work?


It’s true that Swappa is a go-to marketplace for buying used electronics for many people, but how does it really work?

Sell Your Phone Directly (No Middleman)

Selling on Swappa is an easy and straightforward process:

  1. You create a listing 
  2. Swappa puts it in front of potential buyers
  3. A buyer purchases your device
  4. You get paid and ship your item

There’s no middleman involved in the selling process, which means you need to handle everything from creating a listing to packing and shipping your item.

In order to create your Swappa listing, you need to choose the details of your electronics, such as:

  • Brand
  • Type
  • Carrier
  • Color
  • Storage
  • Edition
  • And it’s selling price

Swappa suggests a price based on previous sales of a device similar to yours. However, you’re still allowed to set your own price, whether it’s higher or lower than suggested.

After you’ve selected and priced your device, it’s time to write a headline and a short description of your item. While writing a description, make sure you show it as appealing as possible while staying authentic and honest about its condition.

Who is Swappa Best For?


Swappa is best for those who want to buy and sell gently used tech, specifically smartphones, laptops, tablets, smartwatches, and video games.

What Can You Sell with Swappa?


  • Phones – all brands, including not so common ones like Sky and Xolo
  • Laptops – including MacBooks, Windows and Chromebooks
  • Tablets – iPads, Android, Kindle, Windows
  • Wearables – smart watches and google glasses
  • Video games – such as Xbox, PlayStation and Nintendo

How to Sell Your Phone via Swappa


Step 1 – Find Your Product

In order to start listing your device, first, you should find your product in the Swappa search box. 

Just start typing the brand and model of your electronics and the algorithm will show you suggestions. 

Once you see your device in the list, select it to move to the next step.

Step 2 – Create Listing

Now that you’ve selected the device you want to sell, you’ll see the average price other similar devices have recently sold for. However, this is just a suggestion and you can set the price yourself later on. 

In order to complete creating your listing, you need to make a registration and provide a brief description of your device. 

Make sure you enter the correct details, such as:

  • Device model
  • Storage capacity
  • Screen size
  • Other technical information that’s relevant for your particular device

Be aware that Swappa reviews each listing thoroughly. That’s why your listing won’t be published directly like on other sites, such as eBay and Craigslist. And it usually takes a few hours until your listing gets reviewed.

Step 3 – Get Paid

As soon as your item sells on Swappa, you’ll instantly receive your payment via PayPal. 

Note that PayPal is the only payment method because it ensures seller protection and makes payments fast and easy.

Step 4 – Ship Your Item

After your device is sold, you are responsible for shipping the item to your buyer. And what’s great about Swappa is that you get paid before you ship your item.

How Much You Can Earn with Swappa?


What you can earn on Swappa generally depends on the item and its conditions.

Swappa Benefits: What Does Swappa Offer?


No junk

To keep the marketplace safe, Swappa doesn’t allow broken items. Every product has listing requirements and an approval process to ensure confident shopping.

Helpful staff

Swappa has reliable support. The company’s moderators keep an eye on things to ensure listings meet its strict quality criteria. And they’re quick to answer questions.

Swappa Local

Swappa Local is a relatively new part of the Swappa marketplace. This section is for people seeking to buy items locally.

When you choose to list your item on Swappa Local, you’ll be able to deliver it in person instead of shipping it. 

Delivering in person not only saves you shipping expenses but also enables you to receive payment in cash.

Swappa also offers Swap Spots where you can meet your buyer in your location for a safe exchange experience.

Swap Spots are currently available in CellPhoneRepaid locations nationwide.

Swappa Customer Support

Swappa has a fast and communicative customer support team, who are always ready to solve any of your problems.

You can send any inquiries you might have through help@swappa.com or fill in Swappa contact form.

Swappa Direct Communication

Swappa Direct Communication feature allows potential buyers to leave a comment on the listing if they have any questions. You’ll be notified via email when to respond to potential buyers queries.

Because the questions and answers are available publicly, it eliminates multiple buyers asking the same questions.

Swappa Return Policy

Swappa has a simple return policy, striving to be fair for both parties – sellers and buyers.

If a buyer receives the item and says it’s different from the listing, they can return the item and the seller has to refund their money.

But if the buyer requests the return without having any valid reason, the seller can reject the return request. If for any reason the seller decides to honor the buyer’s return request, they can decide how much money to refund.

Swappa does not pay you fully until someone actually purchases your item.

Swappa Fees: How Much Does it Cost to Use Swappa?


There are no listing or selling fees associated with Swappa. Instead, the platform fee is incorporated into the price of your item, which is covered by the buyer. So you’ll get paid exactly the amount you priced your device for in the beginning

Swappa Requirements?


  • At least 18 years and above
  • A smartphone
  • Tech items to sell

Swappa Payout Terms and Options


As soon as your item sells on Swappa, you’ll instantly receive your payment via PayPal. 

Swappa Reviews: Is Swappa Legit?


Trustpilot records an overall score of 4.9/5. Swappa also has been accredited by the Better Business Bureau with a B rating. On Reddit, buyers appreciate that Swappa verifies the apparent accuracy of listings. 

People who have sold phones and other devices through Swappa also tend to praise the company’s customer support.

Swappa also uses PayPal that’s the safest option when it comes to accepting payments online, something that pleased many users. Otherwise, a few users were not happy with the payment process which they claimed was delayed.

What are the Swappa Pros & Cons?


Swappa Pros

  • No listing or selling fees
  • Safe and reliable payments via PayPal
  • You get paid immediately before you ship your item
  • Excellent customer support

Swappa Cons

  • Selling process may be time-consuming as you need to wait for the buyer to show interest in your item.
  • Swappa can only pay through PayPal.

How Good Is Swappa Support?


Swappa has a detailed support base including frequently asked question page, forums, blogs and more. You can also contact support and moderation staff through   help@swappa.com 24/7/365 for quick answers. 

Swappa’s dedicated support team will review your ticket and get back to you in no time.

Swappa Review Verdict: Is Swappa Worth it?


In general, I would say Swappa is one of the best options when it comes to selling your used electronics that are in good working condition. 

The most appealing feature Swappa provides is that you get paid as soon as the buyer purchases your item. This way, you won’t face any scams and don’t have to pay your money for shipping.

How to Sign Up with Swappa?


To register with Swappa;

  • Go to the registration page and click register
  • Provide your name, email and password, then click register
  • Verify your email
  • Provide additional information
  • Start using the site

Sites Like Swappa


What’s Listed
SwappaSell computers, home tech, cameras, phones, watches, laptops and tablets
DecluttrSell smartphones, tablets, laptops books, watches, video games and Lego
eBayList up to 200 items for free every month, and only pay when they sell

Swappa vs. Decluttr


Decluttr Summary

  • Next-day payment upon delivery of goods
  • Get the best prices for your used tech
  • 2 different payment options available
  • Get extra cash if you are a student

Like Swappa, Decluttr is one of the best places to sell items. Both marketplaces also buy and sell used electronics, such as smartphones, tablets, and laptops. Plus, both platforms do not charge any fees to list the items. As for items sold, Decluttr items are not certified by any third party. 

If you’re not comfortable with this risk, then you might want to consider Swappa instead. As you have learnt above, every item on Swappa is certified, so there are no risks involved if you buy decently priced something.

Swappa vs. eBay


eBay Summary

  • High user traffic – over 187 million users
  • No listing fees for small scale sellers
  • Promote your listing from as little as 1%
  • Quick processing time for payouts

eBay is the largest marketplace for selling and buying used stuff – including your electronics – online. But unlike eBay, buyers on Swappa pay for the item immediately and you get your money before you ship your package.

On the other hand, you can sell devices in only good working conditions on Swappa. But on eBay, you can also sell broken electronics or their parts.

Swappa vs Gazelle


Gazelle Summary

  • Sell your electronics with no fees
  • Get an offer in less than 1 minute
  • Up to 5 days to reject revised offers
  • 3 different payment options available

Gazelle works completely differently from Swapp – they will purchase your device directly. While this sounds like a good option, you can’t set a price for your item yourself and have to accept the price that Gazelle offers. 

However, if your device is not in a good condition, selling it to Gazelle could be a better option.

Swappa vs Craigslist


Craigslist Summary

  • Posts are anonymous
  • Quick and easy listing in a matter of minutes
  • Little to no seller fees, most auctions are free
  • Sell within your local area

Craigslist is one of the oldest, yet the go-to site when it comes to buying and selling used stuff. Unlike Craigslist, Swappa protects you from scams and ensures safe payments via PayPal before you even ship your item.

Other Sites Like Swappa


Swappa FAQ


How does Swappa fees work?

Swappa doesn’t charge sellers any fees to sell items. Buyers pay a small marketplace fee that’s added to the asking price when a listing is purchased.

How can I communicate with Swappa other users?

To communicate with other users, go to public comments on listing pages. Since Swappa doesn’t permit any kind of personal contact information to be shared

Is Swappa safe to sell on?

Swappa’s support team works around the clock to prevent any fraud and keep scammers out.

What criteria should a product meet?

The device should be fully functional and include all functions of the screen including haptic feedback, buttons, ports, and camera.

Can I sell on Swappa when I am outside the USA?

As the best place to sell your stuff online, Swappa is primarily a US-based marketplace, so both selling and buying on Swappa is primarily limited to users in the United States. 

Devices listed for sale must be ready for activation on the advertised carrier by a new buyer. Devices cannot be blocked, nor reported lost and or stolen.

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