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How to Sell?

CarsDirect vs TrueCar Offer in 2024

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Written by: Michael Becker
Last Updated:

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Which is Better for Selling the Car?


Overall, CarsDirect is a better company to sell your car to than Truecar. Selling your car with Truecar and CarsDirect is similar in many ways. It’s also noteworthy that CarsDirect redirects you to Peddle and it’s best to go to the Peddle website directly.

First, CarsDirect’s offer is valid for seven days while TrueCar only gives you three days to consider your offer. It also offers a free pickup and lets you get cash or check.

Truecar and CarsDirect charge no fees, offer free online quotes, and pay you with a check on the day of the sale.

CarsDirect Summary

  • Lets you research used car prices to price your car fairly
  • Connects you with Peddle to sell your car within 48 hours
  • Provides lead generation and referral services to auto dealers
  • The platform is free to use

TrueCar Summary

  • Enter VIN to instantly get a car estimate
  • Offer is good for three days
  • TrueCar pays through check
  • Offer comes from one of Certified Dealers

CarsDirect vs. Truecar Comparison


CarsDirectTruecar
Cars acceptedNew, used, and junkUsed and new cars
FeesNo feesNo fees
Requesting quotesOnlineOnline and in person
Offer validity7 days3 days
Payments offeredCash or checkCheck from a certified dealer
PayoutSame daySame day
Car pick-upFree pickupNo mention of car pick-up
Physical locationsVarious US locationsVarious car dealership locations
Turnaround timeSame daySame day
Customer servicePhonePhone, email
Reviews2.74.1

Consider Best Alternatives


Best for Older & Damaged Cars

Peddle logo

Buys used, damaged or junk cars

Free tow and no hidden fees

Pays by ACH trasfer or check

Top Pick for Junk Cars

Wheelzy logo

Free, no-obligation cash offers

Offers free paperwork service

Pays on the spot upon pick up

Highly Rated by Customers

CarBrain logo

Excellent customer service ratings

Honors guaranteed offer for 7 days

Can pick up a car within 48 hours

Great for Low-Mileage Cars

Carvana logo

Gives a real offer in 2 minutes

100% hassle-free online process

Free car’s Value Tracker available

Cars Accepted


carsdirect vs truecar cars accepted

Truecar accepts new and used cars that are in drivable condition, while CarsDirect accepts both new and old cars, as well as damaged cars, cars that no longer run, and cars that would be considered junk to some. 

Fees


Neither CarsDirect nor Truecar charges any fees. Both companies provide you with a free quote through their online application form. 

Requesting Quotes


carsdirect vs truecar requesting quotes

With Truecar, you need only provide your car’s license plate and state to receive your free quote.

Truecar also accepts:

  • Vehicle Identification Number (VIN)
  • Year, make, and model of the car

CarsDirect has a more extensive application form where you will be asked to provide the year, make, model, trim, and title of your car. 

You will also be asked to answer the following questions:

  • Are the wheels mounted or inflated?
  • Does it have a key and a working battery?
  • Does it drive?
  • What is the mileage?
  • Is there any body, mirror, glass, or light damage?
  • Are there any removed or loose exterior body parts?
  • Is there any damaged or removed interior?
  • Is there any flood or fire damage?

Offer Validity


With CarsDirect, your offer is valid for 7 days after you receive it, while with Truecar, it is only valid for 3 days.

Payments Offered


If you sell your car to CarsDirect, the dealership will provide you with a check on the same day that you bring your car into a participating dealership, or have your car picked up. Truecar will also provide you with a check in hand on the day that you bring your car into a dealership.

Payout


Both CarsDirect and Truecar will give you a check in hand on the day that you sell your car. A check will usually take up to 2 business days to clear; however, depending on the check, some checks may take longer to clear and show up in your bank account.

Car Pick-up


CarsDirect offers free car pick-up services, and you can also drop off your car at one of their participating locations. Truecar does not mention pick-up services, but you can drop off your car at one of their physical locations.

Physical Locations


Since CarsDirect sells cars through Peddle, you can head to any of Peddle’s in-person locations. Peddle has dealership locations all across the US. 

When it comes to cash for junk cars, you can find Peddle’s largest markets in:

  • Austin
  • Chicago
  • Dallas
  • Los Angeles
  • Minneaopolis
  • San Jose
  • Sacramento

When you receive your price offer, Truecar will connect you with one of their thousands of Certified Dealers.

Turnaround Time


Whether you choose to sell your car with CarsDirect or Truecar, both companies offer a very quick turnaround time for quoting and buying your car from you. It typically takes 24 hours to sell your car with both dealerships as quoting and selling your car can be done all on the same day.

Customer Service


You can contact CarsDirect customer service by calling them at 1-800-260-5857. 

To contact Truecar customer service, call 1-888-878-3227 or email their customer support team at feedback@truecar.com.

Reviews


CarsDirect has a 2.7-star rating on Trustpilot, while Truecar’s overall rating is 4.1 stars on Trustpilot. CarsDirect does not have any reviews on BBB, while Truecar has a 3.1-star rating on BBB.

Customers have praised CarsDirect for selling high-quality cars, having a quick turnaround time, and offering professional customer service. Some customers have raised complaints about CarsDirect providing poor customer service, not being able to contact customer support with complaints, and using customer and car information without permission.

Customers have praised Truecar for providing great deals, honoring rebate certificates, and providing excellent customer service. Some customers have raised complaints about Truecar not answering or returning customer phone calls, not honoring their price offers, and having misleading prices online.

CarsDirectTruecar
Trustpilot Rating2.74.1
BBB Rating 3.1
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Michael Becker

Dollarbreak

About the author:

Michael Becker is a car enthusiast and expert who has been working in the automotive industry for over 15 years. He started his career as a salesperson at a local dealership, where he learned the ins and outs of the car market. Then he moved on to flipping cars for a profit.

Michael has also helped many of his relatives and friends to sell their cars, using his knowledge and skills to get them the best deals. He will guide you through the process and help you avoid the common pitfalls.

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