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Most of us have experienced bad customer service and it is likely to have stopped us from buying items from that brand again. So, customer service is crucial for brands to retain clients and increase sales. In fact, in 2019, over 3 million jobs in the USA were in the customer service niche.
However, the world is changing and today, many roles are moving to become work from home. This is where there are opportunities for work from home chat jobs.
These roles involve offering customer support without being tied to an office or store. If this sounds appealing to you, we’ll explore this topic in more detail here to help you make an informed decision.
What is the Work of a Chat Support Agent?
Chat support agents communicate with customers through email or live chat. They are responsible for answering questions, troubleshooting and solving problems.
This offers an alternative to having phone support lines and customers tend to prefer the instant communication chat support offers.
You may also need equipment to complete the work including:
- A desktop with dual monitors.
- Strong, reliable, hard-wired internet connection.
What is the Average Salary for a Chat Support Agent?
According to the Bureau of Labor Statistics, the average pay for a customer support agent is $16.69 per hour.
Pros and Cons of Being a Chat Support Agent?
- Flexible hours
- Minimal qualifications required
- Can work with multiple clients simultaneously
- Work in the comfort of your own home- even in your PJs.
- May be required to have in office training
- Some opportunities are not solely online chat
- Some jobs require specialist equipment or specific computer programs.
- May be required to work night shifts
- Can be difficult to assess customer’s emotions accurately.
Skills Needed to Be a Chat Support Agent
The specific requirements for work from home chat jobs will vary according to the platform. However, there are some basic requirements that tend to be universal throughout the industry. These include:
- A reliable internet connection
- Typing speed of 35 words per minute or more
- Professional and friendly attitude
- Able to handle several conversations at once.
- Clear communication skills
28 Best Work from Home Chat Jobs
Alorica is a customer service provider with 140 locations around the world. You can expect to earn up to $13 per hour.
To apply for online chat jobs with this company, you need to have a minimum of one year of sales or customer service experience. You also need to be 18 or older with a high school diploma or GED.
Modsquad allows you to pick projects according to your interests. The positions are 100% work from home chat jobs, with no need to visit regional offices for training or meetings.
Each project has different requirements and responsibilities. But, you can expect to earn up to $10 per hour.
3. Apple At-Home Advisers
If you’re tech savvy with Apple devices, you could provide support for other Apple customers. Typically, the jobs are not totally online chat jobs, but they do offer some great benefits including product discounts and paid vacation.
You will need to have a distraction free work environment and be comfortable wearing a headset. You can expect to earn up to $18 per hour.
Concentrix is one of the most reputable work from home employers. There are both part and full time positions, depending on the type of job and schedule.
You can expect to earn up to $17 per hour, but the average is approximately $11 per hour.
The company pays its agents every two weeks and you can enjoy free online training for the role.
5. Talk 2 Rep
Talk 2 Rep Sales Chat Agents assist current and potential clients of telecommunication brands.
You need to have:
- A GED or high school diploma
- Excellent communication skills
- Ability to multitask
- Typing speed of 50 words per minute or more
The pay is commission based, so you can earn more by working efficiently.
Support.com has opportunities for work from home chat roles providing tech support services. The company offers health insurance, vacation pay and paid training.
You can expect to earn approximately $10 per hour. However, you need to demonstrate experience troubleshooting Windows, Mac, Android and iOS devices.
7. Accolade Support
Accolade Support hires independent contractors to work as chat agents. You have the flexibility to choose your working hours, but there is no paid vacation time, health insurance or other benefits.
Requirements for a role include:
- Excellent customer service skills
- An eye for detail
- An American accent
- Access to a PC windows 7 to 10
- Telephone with headset.
Asurion is a telephone insurance company and needs chat agents to help customers with technical questions and claim issues. The starting rate is $13.50 per hour.
You will need at least six months customer service experience, the ability to work weekends, nights and holidays and pass a background check.
Amazon requires customer service associates to work remotely. You’ll need to work a minimum of 20 hours per week, but you can earn $15 per hour plus benefits. Just be aware that during peak periods, you may be expected to work up to 60 hours per week.
As one of the largest global retailers, Amazon is a fast paced environment. So, you need to have a strong customer focus and assist customers via chat, email or phone.
OneSupport offers customer support services for medium to large businesses throughout the USA. This company has been around for over 20 years and maintains a customer focus.
As a chat agent, you can expect to earn $10 per hour. But, you’ll need to have a typing speed of 30 words per minute or more, be efficient at multitasking and be comfortable working seated for extended periods.
11. Capital Typing
Capital Typing has online customer support representative roles. The responsibilities include providing customer support including email response management, instant messaging and live chat. You may also be asked to complete digital marketing tasks and email list building.
The rate of pay depends according to the project, but you can expect to earn up to $17 per hour.
Arise chat agents provide real time troubleshooting and support for customers. This may involve working for a variety of companies as an independent contractor. These online chat jobs offer flexible working hours, but you can expect to earn up to $16 per hour.
13. Best Buy
Best Buy requires customer support agents for troubleshooting issues including technical problems, delivery queries or questions about local stores.
Ideally, you’ll be able to work a flexible schedule including weekends and evenings. You should also have at least a year of customer service experience. You can expect to earn up to $12 per hour.
14. Fancy Hands
If you would like more variety than a standard online chat job, you could become a virtual assistant with Fancy Hands. You can schedule your own hours with pay of up to $7 per hour.
You’ll need internet research skills, solid communication skills, your own computer and an audio headset.
OutPLEX offers customer support outsourcing for companies throughout the USA.
To qualify, you need:
- A typing speed of at least 30 words per minute
- A computer with a Windows operating system and internet hardwire
- High school diploma or GED
- Excellent communication skills
- Ability to multitask
Ginger specializes in medical and counseling online chat services. You’ll need some experience with emotional support services or a counseling background.
You can enjoy flexible working hours as Ginger operates 24/7. So, you can work any hour of the night or day.
17. The Chat Shop
The Chat Shop requires native English speakers with excellent typing skills to work as chat agents.
You’ll typically need to work 20 to 40 hours per week. You’ll need hard wired internet and dual monitors to create your home office set up.
You can expect to earn $10 or $11 per hour.
Operator is a shopping app that offers online shopping recommendations.
As an operator, you’ll guide shoppers through research and can even share your personal experiences with products. Since you’re helping to encourage sales, you’ll get a commission for each sale.
19. Presto Experts
Presto Experts is a multi purpose freelancer platform. You can offer customer support services to online clients around the world.
The rates of pay will vary according to each project. However, this can offer a flexible way to increase your work from home income.
20. Live Person
Live Person manages a portfolio of customers, working closely with the client’s team. As a chat agent, you’ll work remotely to manage customer contracts.
You’ll need to have at least seven years of account management experience and a Bachelor’s degree. Preference will be given to MBA holders. However, you can expect to earn $50,000 or more per year and a competitive benefits package.
LiveWorld offers full and part time work from home positions. Your primary responsibilities will include responding to social media posts, triaging customer questions and responding to user content.
You’ll need to have reliable internet access and commit to working specific blocks of time. You can expect to earn up to $15 per hour.
Freshworks requires chat agents to work with SAAS customers. You’ll provide support for the complete Freshworks solutions suite, communicating via video or phone.
Although most jobs are based in the Freshworks office, there are occasionally remote jobs available.
Upwork is a popular freelancing platform, where you can bid for online chat jobs to suit your skills and schedule. You will need to create a freelancer profile, so potential clients can review your suitability for their job.
While the client sets an approximate budget, you can limit your bids to ones that fit the rate you expect to earn.
- Enables you to work from anywhere in the world
- Upwork ensures you get paid for the work you’ve done
- Career growth opportunity – the more projects you complete the more opportunities you’ll get
- You get to set your own rates
24. Sutherland Global
Sutherland Global has positions for chat and email only support agents. There are continually new positions available for both full and part time hours.
SimplyHired is an online job search engine where you can search for work from home chat jobs. You can apply for projects that appeal to you and that meet your salary expectations.
26. SiteStaff Chat
SiteStaff offers personalized chat services for businesses. You’ll need to have a typing speed of at least 65 words per minute and strong grammar and spelling skills. You also need to have superb problem solving skills.
Site5 offers web hosting, so you may provide chat services helping clients with technical support or product information. While some jobs require phone support, you can specify roles with only email and chat support.
FlexJobs is a board where you can find remote jobs including work from home chat jobs. You’ll need to pay $14.95 a month to access all job postings and search resources. However, you can search for legit jobs to suit your specific requirements.
Are All Online Chat Jobs Remote?
Online chat jobs are typically remote, but some companies do require travel for training sessions or agents to work from specific locations.