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Carvana vs Vroom – What’s The Verdict? [Fees, Features, Reviews]

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The content is for informational purposes only. Conduct your own research and seek advice of a licensed financial advisor. Terms.

Which is Better for Selling the Car?


Selling your car to Vroom and Carvana are similar in many ways. Both platforms enable you to get a quote for your used vehicle by submitting an online form and pick up your vehicle from your driveway for free.

However, there are some differences that may help you decide which company to sell your car to.

Overall, Carvana wins over Vroom in multiple ways. While it offers a free pickup, Carvana also lets you pick the option to meet the Carvana representative yourself and drop off your vehicle. The Carvana rep will hand you the check on the spot, while Vroom’s check may take up to three days to arrive in your mailbox. Alternatively, you can also choose to get your payment via direct deposit or direct debit.

Pro tip: Offers depend on the car and its condition. So request a quote from Vroom and Carvana to accept the best deal.

Vroom Summary

  • The application process is online and takes a few minutes to submit
  • Get a fixed quote for your used vehicle in about 30 minutes
  • The quick and straightforward selling process
  • Free pick-up from your driveway

Carvana Summary

  • Get an online quote within 2 minutes
  • Free pickup wtihin 100 miles of a hub
  • Offer valid for 7 days or 250 more miles
  • Haggle-free process to sell your car

Vroom vs. Carvana Comparison


VroomCarvana
Cars acceptedDrivable conditionIn good condition, 1992+
Fees$0$0
Requesting quotesOnline applicationOnline application
Offer validity7 days or an additional 250 miles7 days or an additional 1,000 miles
Payments offeredCash or trade-in valueCash or trade-in value
PayoutMailed checkCheck, direct deposit, direct debit
Car pickupFree pickupFree pickup or dropoff
Physical locationsOnly in Texas33 Car Vending Machines
Turnaround timeUp to 72 hoursUp to 72 hours
Customer servicePhone, emailPhone, email, online form
Trustpilot reviews1.32.8

Cars Accepted


Vroom accepts used cars in drivable condition while Carvana has additional requirements:

  • The car must have a working odometer
  • Pass a safe test drive
  • They buy cars that are manufactured after 1992.

Fees


Neither Vroom, nor Carvana charges any fees. Both companies provide a quote for free and offer a free pickup.

Requesting Quotes


Both Vroom and Carvana offer free instant quotes after you submit an online application form.

Information you’ll need to include in Vroom application:

  • Make and model of your car
  • Year of manufacturing
  • VIN code
  • Mileage
  • Current condition

Information you’ll need to include in Carvana application:

  • Make and model
  • Year of manufacturing
  • VIN code
  • Mileage
  • Color
  • Zipcode
  • Loan status
  • Mechanical issues
  • Accident history
  • Premium features
  • General condition

Offer Validity


Vroom’s offer is valid for 7 days or an additional 250 miles. With Carvana, your offer is valid for 7 days or for an additional 1,000 miles.

Payments Offered


If you sell your car to Vroom, the company will mail you a check the same day they pick up your car. Meanwhile, the Carvana agent will hand you the check on the spot.

Additionally, Carvana offers direct deposit and direct debit payment options as well.

Alternatively, both Vroom and Carvana offer a trade-in option and bring your new car on your scheduled pickup date.

Payout


Since Carvana hands you the check on the spot or sends you a direct deposit, it means you’ll get paid immediately. On the other hand, Vroom will send you the check by mail. While Vroom sends checks immediately after a pickup, it may take two to three days to arrive in your mailbox.

However, note that it may take up to 7 days for checks to clear.

Car Pickup


Both Vroom and Carvana offer a free pickup.

It’s noteworthy that Vroom collects cars from 48 states.

Vroom and Carvana representatives will also do a quick inspection to make sure that the car’s condition matches the details you’ve submitted in your application. If everything checks, you’ll get the agreed-upon amount for your vehicle. If there’s something that doesn’t match your description, the companies may change the offer.

Since both Vroom and Carvana only accept accident-free cars, your offer may get rejected if the inspector finds the proof of accident.

Physical Locations


If you wish to deliver your car to Vroom’s physical location by yourself, you can visit it in Texas. You can use the TexasDirectAuto website to find the Vroom location near you.

On the other hand, Carvana has 33 Carvana Vending Machines nationwide. These are the places where you can drop off your vehicle and pick up a new one.

Turnaround Time


Both companies, Vroom and Carvana, promise a fast turnaround. It typically takes up to 72 hours to sell your car to either company.

Customer Service


Vroom customer service is accessible through:

  • Phone: 855-534-1300
  • Email: support@vroom.com

Carvana enables you to contact customer service by phone: 800-333-4554.

Reviews


On Trustpilot, Vroom reviews score 1.3 while the overall Carvana review score is 2.8. On BBB, Vroom has a customer review rating of 1.12. Meanwhile, the BBB rates Vroom with F and hasn’t issued an accreditation. Carvana doesn’t have any ratings on the BBB.

Vroom customers praised the straightforward selling process of selling their cars. Meanwhile, Vroom complaints come from car buyers. They reported issues like receiving cars with technical and physical issues.

Carvana customers mostly note that they’re happy they got great deals from the company and could sell their car quickly. On the other hand, some complained that the selling process isn’t as hassle-free as the company claims.

VroomCarvana
Trustpilot rating1.32.8
BBB rating1.12N/A
Consumer Affairs3.12.7

Vroom & Carvana Alternatives


Peddle

Peddle Summary

  • Buys used, damaged or junk car nationwide
  • Get instant quote on (855) 925 4302
  • Free towing within 48 hours after offer
  • Receive payment upon car collection

Peddle is one of the best car-buying companies in the United States purchasing used cars in any condition – even junk.

Similar to Vroom and Carvana, Peddle also provides you with an instant quote after you submit an online application form through its website. After getting an offer, you’ll have 7 days to consider the offer and if you accept it, the Peddle representative will pick up (or tow) your car for free.

Like Carvana, Peddle will also hand you the check right on your driveway.

Compared to Vroom and Carvana, Peddle is a more trusted car-buying company with an overall review score of 4.7 on Trustpilot and an A+ rating on the Better Business Bureau.

Wheelzy

Wheelzy Summary

  • Wheelzy stores are open 7 days a week
  • Get offer in minutes – (855) 510-1108
  • Free towing of your car from your location
  • Instant payment via cash or check

Wheelzy is another reputable alternative to Vroom and Carvana that operates nationwide. Unlike Vroom, but similar to Carvana, Wheelzy uses AI (artificial intelligence) to provide an estimated value of your car using the information you submit using an online form.

Unlike Vroom and Carvana, Wheelzy accepts cars that are damaged or even junk. If you accept the Wheelzy offer, the representative will either pick up your car or tow it from your driveway depending on its condition.

Wheelzy reviews score 4.8 on Trustpilot and 4.1 on the BBB.

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