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If you’re feeling comfortable communicating with customers and enjoy helping them resolve issues, remote customer service jobs may be the right choice for you.
Even though the US Bureau of Labor Statistics predicts that the customer service jobs will decline by 2% within 2019-2029, businesses will always need human touch in their services. While it’s true that the artificial intelligence (AI) is taking over, it’s unlikely that human jobs will disappear completely, because it can’t really provide the personalized service as the real person could.
But where exactly can you find the jobs that are recruiting customer service representatives remotely?
Let’s take a look at some of the best companies and platforms to find freelance customer service jobs allowing you to work on your own terms.
What is Remote Customer Service?
Remote customer service agents provide customer support service from a remote location, mostly from home office. Your daily duties as a customer service representative may include:
- Answering customers questions via email, website live chat, social media messengers or over the phone.
- Helping customers solve issues they have with the product or service your company provides. They may also have problems related to online payment or shipping that you have to address.
What is the Salary of Remote Customer Service Representative?
Remote customer representatives make on average $10 – $15 hourly.
How Do You Become a Remote Customer Service Rep?
Becoming a customer service rep is relatively simple compared to other jobs. You don’t need any special education and experience to get an entry-level job. In order to become a remote customer service rep you need to have following skills and features:
- Being friendly and willing to help customers by answering their questions or solving their issues.
- You should be patient and answer customers’ complaints calmly.
- You need to get familiar and follow company guidelines to use the appropriate tone while communicating with customers.
Let’s take a look at 15 best remote customer service jobs you could apply for today.
15 Best Remote Customer Service Jobs and Platforms
Amazon values its customers and has a customer-centered strategy. This means that you need to provide excellent service to Amazon customers that may have any issues regarding their orders.
As a remote customer service rep for Amazon, you’ll be required to understand customer’s issue and solve it. In order to support customers in the best way possible, you’ll need to answer them either through email or phone. To reach this goal, you’ll get access to various software tools to navigate customer accounts, review policies and provide solutions in a timely manner.
Average salary: $12 – $15 hourly.
TTEC is one of the largest customer service providers operating worldwide, offering you great range of jobs in different industries.
For instance, your typical day being a TTEC customer service representative will include:
- Accepting calls from customers.
- Effectively resolving issues.
- Delivering excellent customer service.
Applying for jobs TTEC provides is simple. Just browse the open job directory and apply to the one that matches your location, skills and preferences.
Average salary: $12.5 – $14 hourly.
Remote is an online recruitment platform offering you remote customer service representative jobs from various companies.
Your duties as a customer service representative will vary depending on the company you’ll work for. For example, Uplift mainly requires you to:
- Manage large amounts of customer calls and emails in a timely manner.
- Identify customers’ issues, clarify information and provide solutions to their issues.
Applying to open jobs through Remote is easy. Simply find the job matching your experience and apply online.
Average salary: $18 hourly.
4. Pink Callers
Pink Callers is a customer service agency, offering you a remote Customer Service Rockstar job.
Accordingly, as a Pink Callers Customer Service Rockstar, your day will consist of:
- Answering customers via phone and email.
- Providing customers with solutions to their issues.
- Developing and maintaining an online CRM database.
In order to become Pink Callers member and get a job as a customer service rep, simply apply online.
Average salary: $10 – $15 hourly.
Indeed is an online recruitment platform providing you with the large job directory, featuring various companies.
For example, you can find a remote customer service consultant job at Gap, where you’ll be required to do following:
- Resolve complex customer concerns accurately and in a timely manner.
- Remain calm and empathetic towards all customers.
- Ensure excellent customer experience measured through quality monitoring and customer survey results.
Applying for a job through Indeed is simple. Just browse the open jobs page and select the one that matches your skills and preferences and apply online.
Average salary: $13 – $16 hourly.
ZipRecruiter is another largest recruitment platform featuring a great range of remote customer service representative jobs.
For instance, ZipRecruiter features customer service agent job at NexRep where you’re mainly required to answer customer inquiries via phone.
In order to get your preferred job through ZipRecruiter, simply take a look at the open job directory and apply.
Average salary: $10 – $15 hourly.
SimplyHired offers you over 39,700 remote customer service jobs that are hiring now.
For instance, you could find an open customer service agent position at Williams-Sonoma Inc. This position requires you to assist customers with placing orders, facilitating returns, locating products and scheduling deliveries.
In order to get your preferred job through SimplyHired job directory, simply submit your application online. Then wait for the recruiter to contact you and guide you through the recruiting process.
Average salary: $14 – $17 hourly.
FlexJobs offers you the platform where you can find well-vetted remote job opportunities.
For example, you can apply for a customer service representative position via FlexJobs, where you’ll be required to handle incoming calls and troubleshoot customer complaints.
While FlexJobs offers you some job details for free, you can access the full FlexJobs board when you become a paid member.
There are 4 membership tiers FlexJobs provide:
- 1 week access – $6.95
- 1 month access – $14.95
- 3 months access – $29.95
- 1 year access – $49.95
Average salary: $16 hourly.
- FlexJobs has a rich database of jobs available for every field
- It’s particularly easy to sort and find jobs that are most suited for you
- FlexJobs guarantees that all its jobs are 100% scam-free
- You get access to its special features for free or at discounted rates (email updates, resume profiles, skills tests, etc)
9. Work Remotely
We Work Remotely is a large community of remote workers, offering various remote job opportunities.
For instance, We Work Remotely features a customer support job for Sierra Interactive. Working for this company, you’ll be required to support real estate clients across the United States and Canada remotely.
In order to get the job, simply browse the open job directory and apply online.
Average salary: $30,000 and $42,000 annually.
Jobspresso is another recruiting platform providing you with customer service representative job opportunities.
For example, one of the jobs Jobspresso features is for FreshBooks, where you’ll be required to support entrepreneurs and solve their inquiries.
Overall, there are various other interesting customer service jobs you can apply for in the open jobs section.
Average salary: $10 – $15 hourly.
NoDesk features a variety of customer support jobs from popular companies. For instance, you can find an open customer success lead position at SkillShare. Your main responsibility for the job is to troubleshoot issues and support customers with any inquiries they might have.
In order to get a job via NoDesk just find the job that fits your skills and preferences and apply online.
Average salary: $39,000 – $100,000 annually.
12. Virtual Vocations
Virtual Vocations offers you customer service jobs with remote or telecommuting options. For example, one of the jobs require you to support patients who need life sustaining medications by answering their inquiries.
In order to get the job, simply browse the customer service job directory and apply online to the one that matches your skills.
Average salary: $15 hourly.
Remoters is a platform offering digital nomads various job opportunities, including customer support positions.
Accordingly, the platform features jobs from popular companies like Hubspot. E.g. as a Hubspot customer success manager, you’re required to advocate 100-200 customers and resolve their inquiries.
In order to get the job through Remoters, find your preferred job and apply for it.
Average salary: $54,800 – $92,800 annually.
Outsourcely offers you long-term remote customer service jobs. For example, one of the jobs featured on the platform requires you to troubleshoot customers’ inquiries via Intercom chat.
Upwork is one of the largest freelancing platforms allowing you to set up your profile and send proposals to relevant jobs. On the other hand, clients can invite you to their jobs if your experience and qualification matches their needs.
In order to start your freelance career as a customer support representative, simply follow the steps below:
- First, sign up as a freelancer and set up your professional profile.
- Then, after you get approved by Upwork, search for customer service jobs and send proposals showcasing your skills that are beneficial for the job.
Average salary: $30 hourly.
- Enables you to work from anywhere in the world
- Upwork ensures you get paid for the work you’ve done
- Career growth opportunity – the more projects you complete the more opportunities you’ll get
- You get to set your own rates
What Equipment Do You Need to Work as a Remote Customer Service Agent?
As a remote customer service agent, you just need a computer or a laptop with fast and reliable internet connection.
If your job requires you to support customers via phone, you will also need a headset. The company you’ll work with will typically provide you with access to online tools (VOIP) that allow you to receive the calls.